Refunds & Returns Policy at Hazey Bakes

 

At Hazey Bakes, we put love and care into every order – and we want you to be completely happy with your treats. Because our products are handmade and often made-to-order, we have specific policies regarding refunds and returns.

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🧁 Made-to-Order Items (Custom Cakes, Cake Pucks, Tray Bakes)

 

All of our baked goods are made fresh just for you, which means they’re non-refundable once production has begun. However, if you need to cancel:

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• 72+ hours notice before the agreed collection/delivery date: A partial refund or credit may be offered at our discretion.

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• Less than 72 hours and same-day cancellations are non-refundable however a partial refund or credit may be offered at our discretion.​

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🚚 Damaged or Incorrect Orders

 

If something isn’t right with your order, please contact us within 24 hours of receiving it.

 

We’ll do our best to make it right!

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• Please include photos of the issue.

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• Depending on the situation, we may offer a partial refund or remake.

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⚠️ Allergy & Storage Disclaimer

 

While we take great care with allergens, we cannot guarantee a completely allergen-free environment.
We also cannot refund items that have been stored incorrectly (e.g. left unrefrigerated).

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For questions about storage, shelf life or ingredients – just ask us!

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📧 Reach us at: contact@hazeybakes.co.uk
Instagram: @hazeybakescambridge